Payment: For all continental US sales cash, money order, cashier or certified check, PayPal and credit cards are acceptable forms of payment. We regret that we cannot accept credit cards for international orders, with the exception of Canada. Bank wire transfers, and cash terms only for international orders. We do not accept personal checks for any orders. All goods remain property of KO ENTERPRISES, INC. (“KO Performance”) until payment is made. Deposit required on special orders, and is non-refundable.

Shipping: All orders are shipped via UPS or Federal Express unless weight or size is prohibitive, in which case motor freight will be used. We ship via US Postal Service for military personnel only (APO, FPO), all US Mail shipments are shipped on Fridays only. Only when specific instructions are given will the shipping mode be altered. Orders received before noon for a product that is in stock are usually shipped the same day. Orders shipped to Hawaii, Puerto Rico or Alaska are shipped via UPS or FedEx 2nd Day Air or Next Day Air only. For orders placed on our web site, shipping charges are approximate. The actual shipping charges will appear on the invoice you receive with your order. International shipping charges will not appear on your online order. If you need a rate quote for international shipping please email us before placing your order. Please make sure to include a list of the items you want to purchase and your complete mailing address including postal (zip) code. If you do not request an international shipping quote your order will ship via UPS and a discounted shipping charge will added to your total. In certain instances, if we are out of stock on an item we will often ship directly from the manufacturer of the product to you. This is known as a "drop ship." If an item is drop shipped, transit time and cost will vary.

Claims: When packages appear damaged on arrival, state condition of the container over your signature on the receipt. If damage is discovered after opening the container, notify the carrier immediately. We provide good merchandise, properly packaged to the carrier. Claims for damage must be directed to the carrier FIRST, not to KO Performance.

Limited Warranty on New Parts: All new parts are guaranteed to be first quality merchandise. Defective merchandise must be returned at customer’s expense for replacement. We will replace all defective parts which were purchased new, but cannot accept responsibility for inconvenience or losses occasioned by their use. There is no warranty if parts have become defective due to faulty installation or if they have been abused in any way. Parts must be installed by a certified technician. “Do it Yourself” installations are not recommended. All warranties and/or guarantees are voided if products have not been installed properly by a qualified licensed auto mechanic experienced in the installation of the product(s). There is no warranty, expressed or implied for any parts (including new parts) or work used for competition, or track driving school events. There is no warranty on electrical parts. Certain products carry a manufacturer’s warranty. All new parts, with the exception of electrical parts, high performance products and products already carrying a manufacturer’s warranty will be warranted against manufacturing defects only for 6 months from the date of sale. Customer shall notify KO Performance within 10 days of discovery of any such defects. We reserve the right to withhold refund until the defective part has been examined and tested. KO is not responsible for shipping costs on items returned under this limited warranty. KO Performance is not responsible for labor charges due to incorrect installation or faulty or defective parts. Please inspect items carefully before installation!

Used Parts: There is NO WARRANTY on used parts. All used parts, including engines and transmissions, are sold “AS IS” and come with no warranty unless otherwise stated. Used parts are not returnable.

Merchandise: We sell new and used parts for BMW automobiles. Please note that product descriptions and photographs used on our online catalog are examples only. Actual item may differ.

The Customer shall inspect and accept or reject acceptance of the Terms and Conditions of this sale immediately upon the arrival of the shipment, and shall, within three (3) working days after this arrival, give written notice to KO Performance of any claim that the Terms and Conditions set forth herein are not acceptable. The Customer expressly waives any right the Customer may have to revoke acceptance after such three-day period.

Returns: We will not accept unauthorized returns. Please contact us whenever there is a need for adjustment. Returned parts must be in clean, unused, original condition, packed in the manufacturer’s original packaging, and received at KO Performance within 30 days of date of sale. We will not accept returns after 30 Days. No return will be accepted without invoice/sales receipt number, customer number, and date of sale. We will issue you a return authorization number that must be marked on the return package. Our shipping & receiving department does not accept packages without return authorization number. Returned items will be inspected before a refund is issued. No COD refunds accepted. There are no returns on Special Order parts. There are no refunds on electrical parts unless part is deemed defective by KO Performance. NO RETURNS ON USED PARTS!

A 20% restocking fee will be charged/deducted on all returns, regardless of whether the item was ordered in error by telephone or on KO’s web site!!!

All cores are to be returned to KO Performance, unless the Customer is instructed otherwise in writting by KO. After 30 days, we reserve the right to refuse credit for cores. Cores that KO determines, in its sole discretion, to be un-rebuildable or unusable, will either receive no credit or only a partial credit, as determined by KO Performance. A copy of the sales receipt or invoice must accompany the core. Refunds will be credited to customer’s bank card or by KO Performance check.

Applicability: These Terms and Conditions are applicable to all order placed by the customer, whether online on KO’s web site or by telephone, including all future orders.

How to Reach Us: You can reach us via phone, fax, or the Internet.