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KO Performance - Company Information - Doing Biz. w/ KO: FAQ
  Frequently Asked Questions about Doing Business with KO...

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Q#1 - How is my shipping total calculated? / How do I get FREE Shipping?:

KO carries over 45k unique skus and our product offering is constantly growing daily.

Because of the vast and assorted array of parts we offer, and the numerous different sources of our parts, they do not all share the same criterion for determining shipping totals to your door.

You may encounter three different kinds of shipping calculations on the final checkout screen before you enter your payment information. You can clearly and easily see the shipping for each item in your cart, as well as the total for the cart itself broken down by line item and shipping type.

Shipping Type 1 - Single Item Type...

Single Item Shipping Explanation

The part in the square red box, a Genuine BMW E36 Motorsport X-brace kit WITH buffer stop in this case, is an example of a part that qualifies as a Single Item Type for shipping from KO. Single Item Types in general are parts like this one, which ship either directly from our headquarters in South Florida, or directly from one of our Performance Suppliers like UUC Motorwerks, Eisenmann, or VF Engineering, from their warehouse to your doorstep (known in our industry as a "drop ship").

Most of the Single Item Type parts are shipped in this fashion because these items are typically large, overweight, and bulky, such as exhausts, and the x-brace, or because we want to save our customers money by offering the part at a lower cost, and so we have our supplier warehouse the product for us (known as VMI or Vendor Managed Inventory), and we keep costs low by having only one shipping cost, that is, the cost from the supplier's warehouse to your doorstep. Other parts may be Single Item Types because they are only available from our Genuine representatives and are thus shipped from our Headquarters and packed by KO staff, after we receive the part from one of our daily deliveries from our Genuine BMW, Genuine Mercedes, Genuine VW, Audi, etc. representative's truck.

In the example above you can clearly see that there is Quantity 1 of the X-brace kit, and that the Unit price per item is clearly marked, and you can also see the Unit shipping cost, in this case, $19.73 for THIS customer (the x-brace shipping is calculated, as are certain other parts, based on the customers exact address, as determined by FedEx), for EACH of that line item sku in their cart. The Line item is totaled according to the Qty, Unit Price, and Unit Shipping in the Line Total.

The red circle shows the breakdown for this order between Single Item Types which we just discussed, and Group Items which will be explained next. In this instance, you can see that the total for shipping on Single Items, in this case again, of which there is only one item, the x-brace kit, is solely the total for the shipping of the x-brace alone. Thus the Unit ship for the Single Item x-brace kit is brought down to the total for Single Items for the order.

Some items which qualify as Single Item Types may also in fact display $0.00 - FREE Shipping for their Unit Ship. These items will still ship individually in most cases, unless of course you order more than one performance item from the same manufacturer (ie. UUC Motorwerks) through KO, in which case any items which can be consolidated will be. Most of the items that offer $0.00 - FREE Shipping which are Single Item qualified items are often from our performance suppliers, and KO has sweetened the deal on these parts even further by offering our KO customers FREE shipping!

Shipping Type 2 - Group Item Type...

explanation of Group Ship Type

Our second shipping type at KO is called a Group Item Type. ALL of the items in our Make & Model search drop down menus are currently considered Group Item qualified, meaning whatever you order from the Make & Model Search will be automatically consolidated for you at the final checkout screen and you will be able to take advantage of the savings passed on to you, from KO, by having our primary warehouses, most of which are in California, package all of your Ship Group Items together for a significant savings!

For the example in the red box, we see that for the two parts in the box, a Motor Oil 0W-40, and a Genuine VW/AUDI washer reservoir cap, both parts are members of the Ship Group (denoted by the *Ship Group in the Unit Ship column), and so they BOTH contribute to the Ship Group discounted shipping program total for ALL of the Ship Group items in your cart.

Each Ship Group qualified part adds its Unit Price value, multiplied by its Quantity towards the total for the Ship Group Items discount shipping program, and the higher the total for the Group Ship Items total, the lower your shipping costs!

Most of our customers will find that if they order 3-4 typical parts which are Ship Group qualified, they will typically end up with FREE Shipping on their Group Ship Items.

In our example above you can see that there is NO Unit shipping for any of the Group Ship Items, and that the Group Item(s) Shipping Subtotal for this order (for which there are 3 Group Ship Items) is ZERO ($0.00).

Shipping Type 3 - Group Item Type WITH modifier...

Group Item with modifier explanation

Our third shipping type at KO is called a Group Item Type - WITH modifier. ALL of the items in our Make & Model search drop down menus are currently considered Group Item qualified, meaning whatever you order from the Make & Model Search will be automatically consolidated for you at the final checkout screen and you will be able to take advantage of the savings passed on to you, from KO, by having our primary warehouses, most of which are in California, package all of your Ship Group Items together for a significant savings!

For the example in the red box, we see that for this part, a Genuine Mercedes CLK55 AMG Air Pump, this part is a member of the Ship Group (denoted by the *Ship Group in the Unit Ship column), and so it contributes to the Ship Group discounted shipping program total for ALL of the Ship Group items in your cart, but ALSO has a modifier of it's own.

The modifier in this case is $0.00, which means that this part has FREE Shipping regardless of whether you purchase it by itself, or with other parts, but ALSO adds its Unit Price value towards the total for the Ship Group Items, offering you a double benefit, as the higher the total for the Group Ship Items totals, the lower your shipping costs! Most of our customers will find that if they order 3-4 typical parts, they will typically end up with FREE Shipping on their Group Ship Items.

Some of the Group Item Types - WITH modifiers will have values other than $0.00, such as $5.00, $7.50, etc. These items are special cases where the item contributes as always to the Ship Group total, thus lowering the total Group Item Shipping for the order (usually to zero automatically as these items tend to be more expensive), but also has a base cost associated with the item due to it's extreme weight, or size, as in the case of some brake rotors, and body parts like hoods, trunks, and fenders.

You can rest assured that no matter what parts you are ordering from KO, our Lowest Price Guarantee to your door applies!