and Conditions of Returns...
Prices: Net F.O.B. Sales tax applicable
on all Florida purchases. All prices are subject
to change without notice, and all prices are
final at the time of sale.
Payment: For all continental US sales
cash, money order, cashier or certified check,
PayPal and credit cards are acceptable forms
of payment. We regret that we cannot accept
credit cards for international orders, with
the exception of Canada. Bank wire transfers,
and cash terms only for international orders.
We do not accept personal checks for any orders.
All goods remain property of KO ENTERPRISES,
INC. (KO Performance) until payment
is made. Deposit required on special orders,
and is non-refundable.
Shipping: All orders are shipped via
UPS or Federal Express unless weight or size
is prohibitive, in which case motor freight
will be used. We ship via US Postal Service
for military personnel only (APO, FPO), all
US Mail shipments are shipped on Fridays only.
Only when specific instructions are given
will the shipping mode be altered. Orders
received before noon for a product that is
in stock are usually shipped the same day.
Orders shipped to Hawaii, Puerto Rico or Alaska
are shipped via UPS or FedEx 2nd Day Air or
Next Day Air only. For orders placed on our
web site, shipping charges are approximate.
The actual shipping charges will appear on
the invoice you receive with your order. International
shipping charges will not appear on your online
order. If you need a rate quote for international
shipping please email us before placing your
order. Please make sure to include a list
of the items you want to purchase and your
complete mailing address including postal
(zip) code. If you do not request an international
shipping quote your order will ship via UPS
and a discounted shipping charge will added
to your total. In certain instances, if we
are out of stock on an item we will often
ship directly from the manufacturer of the
product to you. This is known as a "drop
ship." If an item is drop shipped, transit
time and cost will vary.
Claims: When packages appear damaged
on arrival, state condition of the container
over your signature on the receipt. If damage
is discovered after opening the container,
notify the carrier immediately. We provide
good merchandise, properly packaged to the
carrier. Claims for damage must be directed
to the carrier FIRST, not to KO Performance.
Limited Warranty on New Parts: All
new parts are guaranteed to be first quality
merchandise. Defective merchandise must be
returned at customers expense for replacement.
We will replace all defective parts which
were purchased new, but cannot accept responsibility
for inconvenience or losses occasioned by
their use. There is no warranty if parts have
become defective due to faulty installation
or if they have been abused in any way. Parts
must be installed by a certified technician.
Do it Yourself installations are
not recommended. All warranties and/or guarantees
are voided if products have not been installed
properly by a qualified licensed auto mechanic
experienced in the installation of the product(s).
There is no warranty, expressed or implied
for any parts (including new parts) or work
used for competition, or track driving school
events. There is no warranty on electrical
parts. Certain products carry a manufacturers
warranty. All new parts, with the exception
of electrical parts, high performance products
and products already carrying a manufacturers
warranty will be warranted against manufacturing
defects only for 6 months from the date of
sale. Customer shall notify KO Performance
within 10 days of discovery of any such defects.
We reserve the right to withhold refund until
the defective part has been examined and tested.
KO is not responsible for shipping costs on
items returned under this limited warranty.
KO Performance is not responsible for labor
charges due to incorrect installation or faulty
or defective parts. Please inspect items carefully
Used Parts: There is NO WARRANTY on
used parts. All used parts, including engines
and transmissions, are sold AS IS
and come with no warranty unless otherwise
stated. Used parts are not returnable.
Merchandise: We sell new and used
parts for BMW automobiles. Please note that
product descriptions and photographs used
on our online catalog are examples only. Actual
item may differ.
The Customer shall inspect and accept or
reject acceptance of the Terms and Conditions
of this sale immediately upon the arrival
of the shipment, and shall, within three (3)
working days after this arrival, give written
notice to KO Performance of any claim that
the Terms and Conditions set forth herein
are not acceptable. The Customer expressly
waives any right the Customer may have to
revoke acceptance after such three-day period.
Returns: We will not accept unauthorized
returns. Please contact us whenever there
is a need for adjustment. Returned parts must
be in clean, unused, original condition, packed
in the manufacturers original packaging,
and received at KO Performance within 30 days
of date of sale. We will not accept returns
after 30 Days. No return will be accepted
without invoice/sales receipt number, customer
number, and date of sale. We will issue you
a return authorization number that must be
marked on the return package. Our shipping
& receiving department does not accept
packages without return authorization number.
Returned items will be inspected before a
refund is issued. No COD refunds accepted.
There are no returns on Special Order parts.
There are no refunds on electrical parts unless
part is deemed defective by KO Performance.
NO RETURNS ON USED PARTS!
A 20% restocking fee will be charged/deducted
on all returns, regardless of whether the
item was ordered in error by telephone or
on KOs web site!!!
All cores are to be returned to KO Performance,
unless the Customer is instructed otherwise
in writting by KO. After 30 days, we reserve
the right to refuse credit for cores. Cores
that KO determines, in its sole discretion,
to be un-rebuildable or unusable, will either
receive no credit or only a partial credit,
as determined by KO Performance. A copy of
the sales receipt or invoice must accompany
the core. Refunds will be credited to customers
bank card or by KO Performance check.
Applicability: These Terms and Conditions
are applicable to all order placed by the
customer, whether online on KOs web
site or by telephone, including all future
How to Reach Us: You can reach us
via phone, fax, or the Internet.
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